Via the #worktogether15 stream coming live from Participation Week, I found this 2014 e-participation toolkit (PDF) by the Scottish Health Council. The toolkit is part of a comprehensive collection of resources on public participation, incl. a set of public participation standards and a couple of assessment reports from previous years.

The toolkit recaps a number of commonly referenced pros and cons of digital engagement (pages 5-7):

Benefits

  • A lot of people are online already
  • Time and geography are fluid
  • Cost savings
  • Breaks down barriers
  • In-built record keeping

Challenges

  • Accessibility and usability
  • The “Digital Divide”
  • Reduced level of engagement
  • Information governance
  • Resources
  • Uncivil behavior

The “General considerations regarding e-participation” (page 10-11) are also quite good.