Comments on: Involve Looking for Participation Case Studies http://www.intellitics.com/blog/2010/02/21/involve-looking-for-participation-case-studies/ The Participation Company Thu, 09 Feb 2012 19:45:56 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tim http://www.intellitics.com/blog/2010/02/21/involve-looking-for-participation-case-studies/comment-page-1/#comment-2375 Tim Mon, 22 Feb 2010 08:43:35 +0000 http://www.intellitics.com/blog/?p=797#comment-2375 The interesting thing here is that they're trying to come up with a formula, an "equation for identifying costs and benefits associated with public engagement structures and processes." Not sure it can be done, but even an approximation might be helpful. I'm curious to see how exactly they'll choose to derive (and quantify) costs and benefits and over what time period. Should provide lots of food for thought. I don't think they're out to prove ROI for public engagement in general. That's what they do, after all. The interesting thing here is that they’re trying to come up with a formula, an “equation for identifying costs and benefits associated with public engagement structures and processes.”

Not sure it can be done, but even an approximation might be helpful. I’m curious to see how exactly they’ll choose to derive (and quantify) costs and benefits and over what time period.

Should provide lots of food for thought.

I don’t think they’re out to prove ROI for public engagement in general. That’s what they do, after all.

]]> By: Stephen Buckley http://www.intellitics.com/blog/2010/02/21/involve-looking-for-participation-case-studies/comment-page-1/#comment-2373 Stephen Buckley Mon, 22 Feb 2010 05:35:14 +0000 http://www.intellitics.com/blog/?p=797#comment-2373 So let me get this straight. Involve is looking for evidence that there is a benefit (ROI) when an organization becomes more attuned and, then, responsive to the needs of its customers (i.e., the people who the Org. is trying to serve). Or simpler yet: They are looking for proof that there is some sort of a benefit related to higher customer satisfaction. Or simplest yet: Is there a benefit to satisfying your customers/citizens? Answer: By definition, Yes. The question answers itself. Involve needs to go and do some reading about the Quality Revolution, customer satisfaction, etc. This has all been explained and proven over and over, in the private AND public sector. For a good book on the latter, I suggest they read "Reinventing Government" by Osborne and Gaebler (link at Amazon.co.ud): http://www.amazon.co.uk/Reinventing-Government-Entrepreneurial-Spirit-Transforming/dp/0201523949/ref=sr_1_2?ie=UTF8&s=books&qid=1266816405&sr=1-2 So let me get this straight.

Involve is looking for evidence that there is a benefit (ROI) when an organization becomes more attuned and, then, responsive to the needs of its customers (i.e., the people who the Org. is trying to serve).

Or simpler yet: They are looking for proof that there is some sort of a benefit related to higher customer satisfaction.

Or simplest yet: Is there a benefit to satisfying your customers/citizens?

Answer: By definition, Yes. The question answers itself.

Involve needs to go and do some reading about the Quality Revolution, customer satisfaction, etc. This has all been explained and proven over and over, in the private AND public sector.

For a good book on the latter, I suggest they read “Reinventing Government” by Osborne and Gaebler (link at Amazon.co.ud):

http://www.amazon.co.uk/Reinventing-Government-Entrepreneurial-Spirit-Transforming/dp/0201523949/ref=sr_1_2?ie=UTF8&s=books&qid=1266816405&sr=1-2

]]>